Frequently Asked Questions 

If you can’t find what you’re looking for in our FAQs, please don’t hesitate to contact us with your question.

 

What do we need to bring with us for our child?

  • Parents and carers can bring in their child’s sterilised bottles and formula milk, which will be then made up fresh as required.

  • You will also need to provide nappies, wipes and a change of clothes for your child.

  • From toddler age (16 months) to 5 years we ask you to bring a pair of wellies as well as some indoor shoes as the children spend a lot of time outside.

  • We ask that all items of clothing are clearly labelled with your child's name, as many children have the same clothes and it can be easy for them to get mixed up.

 

Staff will discuss this further with you on your visit.

Do you offer flexible childcare?

This would depend on your requirements. Please contact us to discuss this.

What facilities do you have for the children to sleep?

We have separate bedrooms for the babies at each of the nurseries and also a comfy area if they wish to sleep on cushions. The older children have mattresses on the floor with blankets, and staff sit with the children to help them go to sleep.

What security measures are in place at the nursery?

All sites have state of the art fingerprint recognition door entry pads, and a number of CCTV cameras around entry and exit points.

Do we have to pay if we are away on holiday?

Yes, we do charge if you are away on holiday or if your child is off sick.

What payment methods do you take?

Fees can be paid by standing order, Internet banking or credit/debit cards. We accept all employer vouchers where money is deducted from salaries. Fees can also be paid via ParentZone using our secure pay feature. Please contact your relevant nursery to find out more about childcare fees.

Frequently asked questions

How do I add a new question?


To add a new question go to app settings and press "Manage Questions" button.




Can I insert pictures in my FAQ?


Yes! To add a picture follow these simple steps:

  1. Enter App Settings
  2. Click the "Manage Questions" button
  3. Click on the question you would like to attach a picture to
  4. When editing your answer, click on the picture icon and then add an image from your library




Can I insert a video in my FAQ?


Yes! Users can add video from YouTube or Vimeo with ease:

  1. Enter App Settings
  2. Click the "Manage Questions" button
  3. Click on the question you would like to attach a video to
  4. When editing your answer, click on the video icon and then paste the YouTube or Vimeo video URL
  5. That's it! A thumbnail of your video will appear in answer text box




How do I edit or remove the "FAQ title"?


The FAQ title can be adjusted in the settings tab of the App Settings. You can also remove the title by unchecking its checkbox in the settings tab.