Frequently Asked Questions

 

If you can't find the answer you're looking for, please don't hesitate to get in touch with our friendly team. We're always happy to help.

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Q: What do I need to bring for my child?

 

What you'll need to bring depends on your child's age.

For babies, please provide:

• Sterilised bottles and formula milk (if required), which we'll prepare fresh throughout the day

• Nappies

• Baby wipes

• Spare clothes

For toddlers and pre-school children, please provide:

• A change of clothes

• Wellies for outdoor adventures

• A pair of indoor shoes or slippers

We love spending lots of time outdoors in all weathers, so suitable clothing really helps!

Please make sure all belongings are clearly labelled with your child's name, as many children have similar clothing and items.

Your nursery team will also talk you through everything you'll need during your settling-in sessions.

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Q: Do you offer flexible childcare?

 

Yes. We offer a range of booking patterns to suit different families, subject to availability. 

Whether you're looking for full-time care, part-time sessions or funded childcare, we'd be happy to discuss the options available at your chosen nursery. Please contact your local nursery and we'll help find the best arrangement for your family.

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Q: Do you offer term-time childcare?

 

Yes, we run a term-time nursery from our Kids Club in Borrowash. You can find the Kids Club building next door to our Borrowash nursery at 142 Derby Road, DE73 2HB. For more information please visit our Kids Club nursery page. All our other nursery sites are a 51-week nursery, open all year round apart from the week between Christmas and New Year. 

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Q: Where do children sleep?

 

We understand that every child has different sleep needs.

Our baby rooms have dedicated sleep rooms with individual cots, creating a calm and comfortable environment for naps.

As children get older, they sleep on individual sleep mats with blankets in a quiet, relaxing area. Our practitioners stay close by to comfort and supervise children while they rest and always follow each child's individual sleep routine.

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Q: What security measures do you have?

 

Keeping children safe is our highest priority.
 

Across our nurseries you'll find:

• Secure biometric facial recognition entry systems

• CCTV covering key entrances and exits

• CCTV throughout the nursery in all rooms and the gardens

• Secure perimeter fencing and gates

• Strict visitor procedures

• Robust safeguarding policies followed by all team members

• Only authorised adults are permitted to collect children, and we always follow our collection procedures carefully.

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Q: Do I still pay nursery fees if my child is on holiday or off sick?

 

Yes. Your child's place is reserved exclusively for them, so normal fees remain payable during holidays and periods of sickness.

This allows us to maintain staffing levels and ensure your child's place is available whenever they return.

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Q: How can I pay my nursery fees?

 

We offer several convenient payment options, including:

• Direct Debit

• Bank transfer

• Debit and credit card payments

• Tax-Free Childcare

• Childcare grant schemes (where applicable)

Fees can also be paid securely through ParentZone.

If you have any questions about fees or payment options, your nursery team will be happy to help.

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Q: Do you provide meals and snacks?

 

Yes. We provide healthy, nutritious meals and snacks throughout the day, all freshly prepared to support children's growth and development. We cater for allergies, intolerances, cultural requirements and dietary preferences. Please let us know about any specific requirements before your child starts.

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Q: Do you accept funded childcare?

 

Yes. We offer all government-funded childcare entitlements that we're eligible to provide, including funding for eligible children from 9 months through to pre-school age. Our team can explain your eligibility, how funding works and any additional sessions you'd like to book.

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Q: How do settling-in sessions work?

 

We know starting nursery is a big milestone for both children and parents. Before your child starts, we'll arrange settling-in sessions so they can become familiar with their new environment, meet their key person and begin building confidence at their own pace. We'll work with you to make the transition as smooth and positive as possible.

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Q: How do you keep parents updated during the day?

 

We use Nursery In A Box to share updates about your child's day, including meals, sleeps, nappies, activities and learning observations.

You'll also receive regular photographs and updates so you can see all the exciting things your child has been enjoying at nursery.

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